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Lead Associate - Operations - Remote

Posted 2 days ago
Customer Service
Full Time
Costa Rica

Overview

The Lead Associate - Operations role involves managing customer inquiries related to insurance transactions while providing excellent customer service in a dynamic work environment.

In Short

  • Handle inbound calls from customers and agents.
  • Resolve queries on insurance policy transactions.
  • Meet business performance metrics such as NPS and AHT.
  • Work in a 24/7 environment with rotational shifts.
  • Provide exceptional customer service.

Requirements

  • Solutions-oriented mindset and passion for customer experience.
  • Ability to adapt to team dynamics.
  • Experience in a leadership role in customer service.
  • High proficiency in verbal and written English.
  • Strong multitasking and attention to detail skills.

Benefits

  • Structured career path and professional development opportunities.
  • Role clarity, coaching, and mentoring.
  • Engagement in a positive work environment.
WNS Global Services logo

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider, delivering business value to over 400 clients worldwide. The company excels in various industry verticals, including Banking and Financial Services, Healthcare, Insurance, and Retail, among others. Established in 2009, WNS Costa Rica serves as a scalable delivery center, leveraging the region's political and economic stability, high literacy rates, and a young, multilingual workforce. WNS is committed to enabling clients to outperform through a focus on service and innovation, guided by its core values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence. The organization emphasizes employee development and experience, offering structured career paths and mentoring.

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