Associate - Operations - Remote

Overview

The Associate - Operations role at WNS involves providing quality customer service to patients and parents, focusing on delivering superior care and managing dental appointment calls.

In Short

• Provide quality telephone customer service to patients and parents
• Answer both inbound and outbound calls to confirm and/or create dental appointments
• Deliver quality and superior customer care to every parent or patient on the phone
• Gather information accurately
• Coordinate with other areas of the account as needed
• Refer issues for further investigation to relevant department
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
• High focus on customer service and satisfaction

Requirements

• Graduation from a senior high school or GED equivalent
• Prior experience in a call center or in the dental field is advantageous but not required
• Computer skills: Microsoft Office and Edge
• English skills: Upper Intermediate knowledge (B2)
• Compassion and high-level of service for our patients
• Detailed oriented
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills

Benefits

• Role clarity and structured career path
• Coaching and mentoring opportunities
• Professional development
• Employee experience at the core