Associate - Operations - Remote

Overview

The Associate - Operations role involves pre-registering and scheduling patient appointments, ensuring a high level of customer service and support for patients navigating the healthcare system.

In Short

• Pre-register and schedule patient appointments.
• Document patient requests in Dental Pro.
• Transfer calls to appropriate clinic areas.
• Act as the first point of contact for patients.
• Verify patient insurance eligibility.
• Make outbound calls to confirm or reschedule appointments.
• Provide empathetic and compassionate solutions.
• Ensure accurate patient information in records.
• Work in a fast-paced environment.
• Possess good telephone etiquette and salesmanship skills.

Requirements

• High school diploma or GED equivalent.
• Prior experience in a call center or dental field is advantageous.
• Knowledge of Microsoft Office packages.
• Upper Intermediate English skills (B2).
• Compassionate and service-oriented attitude.
• Detail-oriented with good organizational skills.
• Ability to adapt to change.
• Excellent communication skills.

Benefits

• Professional development opportunities.
• Structured career path.
• Coaching and mentoring.
• Role clarity and support.
• Employee experience at the core of the organization.