Associate - Operations - Remote

Overview

The Associate - Operations role involves providing excellent customer service by handling inbound calls related to insurance policy transactions while meeting business performance metrics.

In Short

• Handle inbound calls from customers/agents.
• Resolve queries related to insurance policy transactions.
• Meet/exceed business metrics such as NPS and Quality.
• Work in a 24/7 environment with rotational shifts.
• Provide excellent customer service.
• Demonstrate a solutions mind-set and helping nature.
• Ability to multi-task efficiently.
• High proficiency in verbal and written English.
• Maintain attention to detail and accuracy.
• Minimum 1 year of contact center experience required.

Requirements

• Experience in a contact center environment.
• Strong communication skills in English (B2 level).
• Ability to adapt to business challenges.
• Proficiency in computer and internet usage.
• Strong attention to detail.
• Ability to work with minimal supervision.
• Numeracy and telephone etiquette.

Benefits

• Role clarity and structured career path.
• Coaching and mentoring opportunities.
• Professional development.
• Supportive work environment.
• Engagement in a global delivery network.