Senior Patient Family Relations Specialist - Remote

Overview

The Senior Patient Family Relations Specialist serves as an internal resource for clinical and operational support, focusing on enhancing the patient and family experience within the healthcare setting.

In Short

• Acts as a mentor and coach for team members.
• Performs chart reviews and clarifies medical terminology.
• Facilitates communication between patients, families, and staff.
• Documents patient concerns in a confidential database.
• Conducts investigations into patient grievances and complaints.
• Promotes a welcoming environment for patients and families.
• Prepares formal correspondence and documentation.
• Supports Diversity, Equity, and Inclusion initiatives.
• Conducts rounds in clinical areas for feedback collection.
• Ensures compliance with regulatory standards for patient complaints.

Requirements

• Bachelor's degree required.
• 5-8 years of clinical and/or operational experience in healthcare.
• Strong understanding of healthcare operations.
• Excellent verbal and written communication skills.
• Demonstrated compassion and emotional self-regulation.
• Ability to manage multiple tasks and prioritize effectively.
• High sensitivity to confidential information.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Experience in mediation and conflict resolution.
• Commitment to valuing diversity and inclusion.

Benefits

• Opportunity to work in a prestigious healthcare organization.
• Engagement in meaningful work impacting patient care.
• Supportive work environment focused on team collaboration.
• Access to ongoing training and professional development.
• Participation in Diversity, Equity, and Inclusion initiatives.
• Regular feedback and performance evaluations.
• Potential for career advancement within the organization.