Senior Manager, Patient Family Relations - Remote

Overview

The Senior Manager Patient and Family Relations (PFR) for BWH/BWF is responsible for overseeing daily operations, addressing family grievances, and ensuring adherence to enterprise standards.

In Short

• Manage daily operations of Patient Family Relations.
• Respond to family grievances and patient complaints.
• Ensure compliance with enterprise standards.
• Lead Patient and Family Advisory Councils.
• Collaborate with safety and risk leaders.
• Provide input into MGB PFR strategies.
• Support clinical teams with patient communication.
• Manage the complaints and grievances process.
• Ensure timely resolution of patient concerns.
• Support team development and training.

Requirements

• Bachelor's Degree in a related field; Master's preferred.
• 3-5 years of experience in safety and risk management.
• 3-5 years of experience in leading teams.
• Strong interpersonal and negotiation skills.
• Knowledge of data and reporting principles.
• Ability to implement safety plans and strategies.
• Experience in process improvement initiatives.
• Ability to collaborate with diverse teams.
• Strong understanding of patient safety principles.
• Experience in managing patient and family relations.

Benefits

• Competitive base pay.
• Comprehensive benefits package.
• Career advancement opportunities.
• Recognition programs for contributions.
• Support for professional growth.