Patient Relations Manager - Remote

Overview

The Patient Relations Manager at CVS Health is responsible for educating patients about Medicare programs and assisting them in navigating their insurance options to enhance patient access to care.

In Short

• Educate patients on Medicare and insurance options.
• Advocate for patients in navigating healthcare systems.
• Assist with resolving medical bills.
• Manage welcome visits and orientations for new patients.
• Support clinic management with operational activities.
• Provide exceptional customer service.
• Foster patient engagement through events.
• Utilize computer programs effectively.
• Work collaboratively with healthcare teams.
• Participate in Medicare's Open Enrollment activities.

Requirements

• Ability to navigate multiple computer programs.
• Strong communication skills.
• Experience in customer service or healthcare.
• Preferred proficiency in non-English languages.
• Problem-solving orientation.
• Sales background is preferred.
• Bachelor's degree or equivalent experience preferred.
• Experience with Medicare and Managed Care.
• US work authorization.
• Positive attitude towards patient care.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Confidential counseling and financial coaching.
• Paid time off and flexible work schedules.
• Tuition assistance.
• Dependent care resources.
• Retiree medical access.
• Various benefits depending on eligibility.