Patient Access Representative - Evening Shift - Remote

Overview

The Patient Access Representative is responsible for managing patient scheduling and registration functions at Wentworth-Douglass Hospital, providing exceptional customer service, and ensuring financial transparency for patients.

In Short

• Full-time evening shift position.
• Responsible for scheduling and registering patients.
• First point of contact for patients entering the hospital.
• Specializes in customer service and financial conversations.
• Verifies insurance eligibility and collects demographic information.
• Utilizes enterprise-wide computer-based systems.
• Communicates effectively with internal and external customers.
• Maintains patient confidentiality and aligns with revenue cycle standards.
• Focus on Key Performance Indicators (KPI).
• Part of a team dedicated to exceptional patient care.

Requirements

• Strong customer service skills.
• Ability to manage inbound and outbound calls.
• Experience with patient registration processes.
• Proficient in financial discussions with patients.
• Excellent communication skills.
• Team-oriented mindset.
• Attention to detail and accuracy.
• Familiarity with healthcare systems is a plus.
• Commitment to maintaining patient confidentiality.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary with shift differential pay.
• Comprehensive health benefits.
• Opportunities for professional development.
• Supportive team environment.
• Commitment to community service.
• Access to a network of healthcare professionals.
• Work-life balance initiatives.
• Employee assistance programs.
• Wellness programs.
• Flexible scheduling options.