Member Services Assistant (Part Time) - Remote

Overview

The Member Services Assistant plays a crucial role in ensuring a positive and efficient experience for patients and their families in a hospital setting, providing essential administrative support and managing patient interactions.

In Short

• Greet members, guests, clients, and patients courteously.
• Provide information about hospital services and procedures.
• Address and resolve patient inquiries and concerns effectively.
• Perform data entry and maintain accurate patient records.
• Prepare and process patient forms and insurance information.
• Adhere to confidentiality and data protection policies.
• Ensure compliance with healthcare regulations including HIPAA.
• Work collaboratively in a fast-paced environment.
• Utilize office software and electronic health records systems.
• Demonstrate excellent communication and organizational skills.

Requirements

• High School Diploma or Equivalent required; Associate's Degree preferred.
• Experience in a customer service or healthcare setting preferred (0-1 year).
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and EHR systems.
• Ability to handle sensitive information with discretion.
• Problem-solving skills in a fast-paced environment.

Benefits

• Join a passionate and welcoming community in healthcare.
• Opportunity to impact patient care and community service.
• Work in a supportive and high-performing team.
• Potential for career growth within a leading healthcare system.