Entry Level Patient Service Representative - Remote

Overview

The Entry Level Patient Service Representative will oversee and perform all activities associated with outpatient registration and scheduling, ensuring a customer service-oriented approach while coordinating patient services.

In Short

• Support front office staff with patient registration and scheduling.
• Verify insurance coverage and complete demographic intake.
• Assist patients with orientation and additional services.
• Handle administrative duties including answering phones and confirming appointments.
• Maintain medical records and process patient satisfaction questionnaires.
• Deliver high-quality customer service to achieve performance goals.
• Record insurance approvals and therapy charges accurately.
• Uphold organizational values of Innovation, Collaboration, Accountability, Respect, and Excellence.
• Work independently and as part of a team.
• Adapt to changing situations and prioritize tasks effectively.

Requirements

• High school diploma required; associate’s degree preferred.
• Two years of experience in a medical/physicians office setting preferred.
• Proficiency in computer skills, especially Microsoft Office.
• Strong communication and interpersonal skills.
• Attention to detail and ability to meet deadlines.
• Experience working with diverse populations.
• Ability to anticipate challenges and implement solutions.
• Self-directed and capable of independent work.
• Commitment to high levels of service delivery.

Benefits

• $1000 sign-on bonus.
• Opportunity to work in a leading healthcare organization.
• Engagement in a community dedicated to patient care and research.
• Supportive team environment focused on professional development.
• Access to various employee benefits and resources.