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Application Analyst - Remote

Posted 2 days ago
Data Analysis
Full Time
USA
$61,609.60 - $88,004.80/year

Overview

The Application Analyst will drive change across the IT service landscape by solving problems, analyzing data, and improving processes.

In Short

  • Support process improvement initiatives across ITIL processes.
  • Lead the Problem Management function for root cause analysis.
  • Prepare data insights for senior leadership meetings.
  • Design and maintain dashboards using Tableau and Power BI.
  • Analyze incident data to identify recurring issues.
  • Collaborate with cross-functional teams for data collection.
  • Monitor Key Performance Indicators and Service Level Agreements.
  • Maintain documentation for ITIL processes and governance.
  • Act as a subject matter expert for analytics in IT services.
  • Document workflows and business processes.

Requirements

  • Bachelor's Degree in Computer Science or related field.
  • 0-1 year of relevant IT experience, preferably in healthcare.
  • Strong interpersonal and problem-solving skills.
  • Knowledge of Microsoft Office 365 and data visualization tools.

Benefits

  • Competitive base pay and comprehensive benefits.
  • Career advancement opportunities.
  • Recognition programs for contributions.

WNR

WNR

1200 The General Hospital Corporation, part of Mass General Brigham, is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. With a commitment to diversity, equity, and inclusion, the organization values a wide range of backgrounds and experiences, believing they drive innovation in medical research and patient care. Mass General Brigham is recognized as a leader in the practice of medicine, built on a rich history of prestigious hospitals and academic medical centers. The organization strives to enhance healthcare quality and value while fostering a passionate community focused on impactful medical advancements.

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