Corporate Services Specialist - Remote

Overview

The Corporate Services Specialist serves as the primary point of contact responsible for resolving complex, multi-faceted client service issues for designated National Accounts clients. This role is pivotal in managing communication with clients and ensuring their needs are met effectively.

In Short

• Handles service requests, including empty and returns, extra pickups, and escalations.
• Communicates concise and accurate information to clients.
• Maintains relationships with customers according to expectations.
• Enhances customer service functions to exceed expectations.
• Documents requests and updates in the Acorn system.
• Resolves customer escalated issues efficiently.
• Confirms understanding of customer needs and issues.
• Escalates unresolved issues to supervisors as needed.
• Provides education on service options, charges, and contracts.
• Strives to meet service and operational goals.

Requirements

• Bachelor's Degree in relationship management, sales, or business administration, or equivalent experience.
• 1 year of relevant work experience.
• Proficient in MS Office.
• Strong verbal and email communication skills.
• Excellent analytical and problem-solving skills.
• Ability to multi-task and work under pressure.
• Demonstrates accuracy and thoroughness in work.
• Professional phone and email etiquette.
• Ability to adapt to frequent changes in the work environment.
• Ability to manage difficult customer situations effectively.

Benefits

• Competitive total compensation package.
• Medical, Dental, Vision, and Life Insurance.
• Short Term Disability coverage.
• Stock Purchase Plan and 401K company match.
• Paid Vacation, Holidays, and Personal Days.