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Customer Care Expert - French Speaker (Evening Shift) - Remote

Posted 4 weeks ago
Customer Service
Full Time
Israel

Overview

As a Customer Care Expert, you will provide care to our users through calls, chats, and email, helping them achieve their business goals and improve their online presence.

In Short

  • Provide care to users through various communication channels
  • Understand users' business goals and guide them accordingly
  • Help solve problems and suggest ways to succeed online
  • Analyze user behavior to improve satisfaction
  • Develop positive customer relations
  • Influence support processes for better user experience
  • Collaborate with other departments and product teams
  • Fluency in French and English is required
  • 1-year customer service experience needed
  • Located in Israel and eligible for full-time work

Requirements

  • Fully proficient in French and fluent in English
  • At least 1-year customer service experience
  • High-performance standards and constant improvement
  • Professional attitude with a passion for helping others
  • Strong communication skills for effective problem-solving
  • Fast learner and adaptable to change
  • Tech-savvy and eager to learn new technologies

Benefits

  • Friendly atmosphere and fantastic coworkers
  • Diverse growth opportunities in a dynamic environment
  • Hybrid work model available
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Wix

Wix is a dynamic technology company focused on empowering individuals and businesses to create stunning websites and online experiences. With a commitment to innovation, Wix leverages AI-based technology to enhance user experiences, particularly in customer care. The company fosters a collaborative environment where team members can grow and develop their skills, particularly in the fields of data science and machine learning. Wix offers a flexible work model, promoting a friendly atmosphere and diverse growth opportunities for its employees.

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