Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Wirex, you will be the first point of contact for internal users, helping them resolve their queries and issues efficiently.

In Short

• Act as a single point of contact for internal users.
• Communicate with employees to analyze their needs.
• Perform initial support and evaluate requests.
• Control and coordinate the resolution of requests.
• Inform users about the status and timing of requests.
• Close requests and agree on closure with users.
• Inform users about changes and malfunctions in systems.
• Provide troubleshooting recommendations for errors.
• Create and maintain an internal knowledge base.

Requirements

• Experience in User/Client support (Jira, ZenDesk, Redmine, etc.).
• Office 365 suite experience is a huge plus.
• Understanding of computer basics and OS differences.
• Able to understand users’ issues and provide solutions.
• Polite and able to handle emotions in every situation.
• Capable of working under pressure.
• Customer- and result-oriented.
• Team player, not afraid of asking questions.
• Confidence in English (upper-intermediate/advanced).

Benefits

• Premium tariffs for Wirex product.
• Remote work with flexible hours.
• Home office allowance after probation period.
• Virtual share options scheme after probation.
• Health insurance coverage after probationary period.
• Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays.
• Paid sick leave, Birthday, and Anniversary leave.
• Length of Service Holidays.
• Engaging in online events for learning and enjoyment.
• Coworking with all facilities and shelter.