Teller - Remote

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

In Short

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations.
• Engage in lobby management and address customer needs.
• Accurately balance and process transactions following Bank Policy.
• Take ownership of escalated account service issues.
• Complete branch-related operational activities.
• Process customer/account maintenance accurately.
• Adhere to compliance and operational risk controls.
• Promote diversity and maintain internal control standards.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Exceptional customer service abilities.
• Well-organized with proven time management skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).
• Ability to stand for long periods of time.
• Ability to lift light to heavy objects.
• Ability to interact with customers in a face-to-face environment.

Benefits

• Competitive pay.
• Comprehensive benefits including medical and retirement.
• Forty hours of paid volunteer time each year.
• Support for employee growth and development.
• Commitment to diversity and community engagement.