Customer Service Specialist (f/m/d) - Remote

Overview

As a Customer Service Specialist, you will engage with customers to address inquiries, resolve complaints, and provide advice, all while embodying the friendly and approachable tone of Wildling Shoes.

In Short

• Process written inquiries mainly via e-mail and chat.
• Communicate in a friendly and clear manner.
• Handle complaints and orders in German and English.
• Implement solutions independently, including repairs and refunds.
• Support chat and social media inquiries as needed.
• Work collaboratively with external partners like DHL.
• Participate in team meetings and contribute actively.
• Be flexible for overtime and cover for team members.
• Work remotely with a focus on work-life balance.
• Engage in company culture and team events.

Requirements

• Fluent in German (C2) and English (B2).
• Ability to work independently and reliably.
• Tech-savvy and quick to learn new tools.
• Strong service orientation and empathy.
• Resilience and adaptability to new situations.
• Ability to manage a heavy workload effectively.
• Availability during core working hours from 9 am to 1 pm.
• Willingness to travel for team events (3-5 times a year).
• Experience in customer service is a plus.
• Knowledge of office organization or back office is a plus.

Benefits

• Flexible remote working environment.
• Company bike support.
• Employee discount on products.
• Company fitness initiatives.
• Further training opportunities.
• Optional sabbatical.
• Support from PME family service.
• Regular team events and networking opportunities.
• Appreciative work culture promoting individual development.
• Focus on work-life balance.