Network Operations Team Leader - Remote

Overview

Wifinity is seeking a talented Network Operations Team Leader to manage and lead a team in a fast-paced environment, ensuring performance and adherence to service level agreements.

In Short

• Lead and coordinate all network operations activities during shifts.
• Ensure customer SLAs and internal OLAs are met.
• Provide technical leadership for engineers on shift.
• Manage recruitment, coaching, and performance management of the team.
• Act as escalation point for customers and internal stakeholders.
• Maintain network availability and service excellence.
• Develop and maintain processes, standards, and policies.
• Conduct full lifecycle incident management.
• Dispatch field support as needed.
• Trigger escalations to major incident processes.

Requirements

• Demonstrable experience in line management and team leadership.
• Experience in a 24/7 ISP environment.
• Knowledge of ITIL/ITSM and network engineering.
• Familiarity with network monitoring and management systems.
• Experience with Atlassian Suite/JIRA.
• Strong understanding of networking principles.
• Ability to work in a fast-paced, changing environment.
• Excellent communication skills.
• Cool under pressure and proactive.
• Ability to multi-task effectively.

Benefits

• Competitive salary and benefits package.
• Annual Leave Buy & Sell Scheme.
• Remote-first working environment.
• Focus on work/life balance.
• Inclusive culture and equal opportunities employer.