Insight Analyst - Remote

Overview

We are seeking a commercially astute Insight Analyst to join our customer insight team. This role is pivotal in transforming complex data into actionable insights that drive strategic decisions across the business.

In Short

• Translate large and complex datasets into clear, actionable insights to support business decisions.
• Use SQL to extract, manipulate and analyse data from various sources.
• Leverage online reporting tools such as Google Analytics 4 (GA4) and Contentsquare to understand customer behaviour and digital performance.
• Collaborate with cross-functional teams including trading, marketing and product to deliver insight-led recommendations.
• Develop and maintain dashboards and reports to monitor KPIs and business performance.
• Present findings to stakeholders in a clear and compelling manner, both visually and verbally.

Requirements

• Proven experience in an insight or data analyst role, ideally within a retail environment.
• Strong SQL skills for data extraction and analysis.
• Proficiency in GA4, Contentsquare or similar digital analytics platforms.
• Excellent Excel skills, including advanced functions and data manipulation.
• Strong commercial awareness and understanding of retail metrics.
• Strong attention to detail and problem-solving skills.
• Ability to communicate complex data in a simple, impactful way.
• A self-starter with the ability to work independently and manage multiple priorities.
• Desirable: Experience with data visualisation tools (e.g. Power BI, Looker).
• Familiarity with customer segmentation and predictive modelling.
• Knowledge of digital marketing and campaign analytics.

Benefits

• Hybrid working
• Quarterly/Annual bonus opportunity
• Up to 25 days holiday per annum, plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount
• Subsidised BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution