IT Customer Support Manager - Remote

Overview

We believe that the future is connected – and we ensure that devices around the globe can communicate with each other. With our M2M SIM cards, we create solutions that truly advance businesses, whether in the fields of e-mobility, renewable energies, or smart cities. We rely on the latest technologies to provide tailored connectivity for complex B2B challenges.

In Short

• 1st Level Support: First point of contact for inquiries via email, phone, or ticket system.
• 2nd Level Support: Solve complex cases, work with DevOps and product teams.
• Ensure service quality and maintain proactive communication with customers.
• Manage knowledge base and provide training for team members.
• Identify patterns and develop templates for frequent inquiries.

Requirements

• Completed training in IT systems integration or similar.
• Strong communication skills with a passion for technology.
• Structured and solution-oriented work style.
• Fluent in German and solid English skills.
• Experience in technical customer service or IT support is a plus.

Benefits

• Opportunities for professional and personal development.
• Agile work environment that encourages flexibility and innovation.
• Flexible working hours to suit individual productivity.
• Open corporate culture with short decision-making paths.
• Support for social engagement with additional vacation days.