Sensitive Claims Coordinator - Remote

Overview

The Sensitive Claims Coordinator role at Whakarongorau Aotearoa involves supporting customers in navigating sensitive claims services, ensuring they feel supported and valued.

In Short

• Utilize analytical skills to resolve issues for customers entering the sensitive claims service.
• Employ data management tools for high-quality administrative processes.
• Provide outstanding customer service to connect clients with ACC-funded suppliers.
• Ensure accurate entry of participant information into the database.

Requirements

• Solution-focused mindset with excellent judgment and critical thinking.
• Understanding of Te Tiriti o Waitangi and cultural competency.
• Experience with Microsoft suite and database management.
• Preferred experience in contact center or customer service roles.
• Experience in social services, mental health, or related fields is advantageous.

Benefits

• Collaborative work environment that values innovation and support.
• Opportunities for professional growth and continuous learning.
• Flexible scheduling options for work-life balance.
• Make a meaningful impact on health outcomes in Aotearoa.