Regional Workforce Development Board Manager – Craft Education - Remote

Posted 2 weeks ago

Sales / Business

Full Time

USA

$73,000.00 - $109,400.00/year

Relationship Building

Customer Success

Account Management

Business Development

Workforce Development

CRM Software

Report Analysis

Partner Training

Apprenticeship Programs

Overview

The Regional Workforce Development Board Manager will serve as a primary contact for Workforce Development Boards, fostering relationships and supporting the onboarding and training of partners to enhance their use of Craft Education's product.

In Short

Serve as the main point of contact for Workforce Development Boards (WDBs).
Onboard and train new partners on product features.
Monitor partner health metrics and conduct quarterly check-ins.
Identify opportunities for satisfaction improvement and growth.
Advocate for partner needs internally.
Build and maintain strong relationships with WDBs.
Coordinate introductions between WDBs and Craft's Customer Success team.
Input and maintain partner activities in CRM software.
Travel to support partnership management and growth.
Work in a high-growth startup environment focused on workforce development.

Requirements

Bachelor’s degree or equivalent experience.
5+ years in customer success, account management, or business development.
Experience in workforce development or related industry.
Proficiency in CRM software.
Strong relationship-building skills.
Adept at identifying new partnership opportunities.
Experience in onboarding and training partners.
Willingness to travel.
Ability to analyze reports and monitor customer engagement.
Familiarity with apprenticeship programs is preferred.

Benefits

Eligible for bonuses and various health coverages.
Flexible paid time off and sick time.
Retirement savings plan and wellbeing program.
Discounted tuition for WGU.
11 paid holidays and parental leave.

W.C

WGU Corporation

WGU Corporation, through its initiative Craft Education, is dedicated to addressing skilled labor shortages by creating innovative work-based learning pathways. The company focuses on revolutionizing apprenticeship degrees by integrating on-the-job learning with accredited instruction, thereby catering to the needs of working professionals and employers alike. Their flagship product, Craft Connect, serves as a data utility platform that facilitates the administration of apprenticeship programs and enhances the conversion of on-the-job learning into academic credits. With a team of professionals from technology, education, and workforce sectors, WGU Corporation is committed to expanding apprenticeship programs and the necessary data infrastructure, aiming to make a significant impact on the future of education and workforce development.

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