Account Services Analyst, Mid Market - Remote

Overview

The Account Services Analyst, COBRA, is responsible for servicing client accounts with a focus on customer loyalty and advanced troubleshooting while ensuring a customer-centric approach.

In Short

• Adhere to security policies and HIPAA guidelines
• Serve as an expert contact for client accounts
• Proactively identify trends to improve client resolution experience
• Work independently to problem solve client inquiries
• Communicate complex scenarios in a simplified manner
• Drive customer loyalty by resolving unique client scenarios
• Collaborate with various departments to enhance customer experience
• Participate in ongoing learning and development opportunities
• Mentor other members of Client Services
• Execute special high-profile projects

Requirements

• Advanced knowledge of client services and systems
• Strong emotional intelligence and communication skills
• Ability to work under pressure and meet tight deadlines
• Critical thinking and problem-solving skills
• Experience with client management
• Ability to adapt messaging to various communication mediums
• Experience in a customer-facing role
• Knowledge of operational complexities in client services
• Willingness to mentor and share knowledge
• Commitment to continuous innovation

Benefits

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life and disability insurance
• Tuition reimbursement
• Comprehensive and market competitive benefits
• Opportunity for career growth
• Support for personal and professional well-being