Customer Support Designer - Remote

Overview

We are seeking a Customer Support Designer to improve how our customers experience support—across help centers, chatbots, self-service portals, and agent-facing tools. This hybrid role bridges UX design, content strategy, and customer support systems, helping us craft efficient, intuitive, and human-centered support experiences at scale.

In Short

• Analyze customer support journeys and identify pain points across digital and human touchpoints.
• Design user-centered improvements for help center content and structure.
• Improve support flows including contact forms and self-service tools.
• Collaborate with support agents to understand workflows.
• Develop AI-powered tools for agents and self-service solutions.
• Use customer feedback and usability testing to iterate on designs.
• Design wireframes, user flows, prototypes, and documentation.
• Partner with product, engineering, and content teams to implement improvements.
• Advocate for accessibility and consistency across support experiences.

Requirements

• 2–5+ years of experience in UX design, service design, or product design.
• Strong portfolio demonstrating problem-solving in customer-facing systems.
• Comfortable designing for user-facing and internal operational tools.
• Empathy for customer and agent needs.
• Excellent communication and collaboration skills.
• Proficiency with design tools (Figma, Sketch, Adobe XD).

Benefits

• Grow Together: Personal and professional development opportunities.
• Lead by Example: Empowerment to make an impact.
• Results-Driven: Focus on making a difference.
• We Are Well-Makers: Join in building a healthier world.