Welcome Coordinator - Remote

Overview

The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive environment and making a positive first and last impression on patients, ensuring efficient clinic operations.

In Short

• Welcome patients and guests to the clinic.
• Conduct visit check-ins and assist with required forms.
• Collect co-pays and update patient information.
• Schedule and reschedule appointments using EMR.
• Manage phone lines and conduct outbound calls.
• Maintain cleanliness of welcome areas.
• Assist with fax management in electronic platforms.
• Float to other centers as needed.
• Perform other assigned duties.
• Be part of a service team focused on patient experience.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other relevant languages.
• US work authorization.
• Experience in customer service preferred.
• Some college education preferred.
• Flexible and positive attitude.
• High level of integrity.
• High School Diploma required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Paid time off and flexible work schedules.
• Tuition assistance and family leave.
• Confidential counseling and financial coaching.
• Dependent care resources.
• Access to retiree medical benefits.