Welcome Coordinator - Remote

Overview

The Welcome Coordinator at Oak Street Health plays a vital role in creating an inclusive environment for patients, ensuring a positive experience from the moment they arrive.

In Short

• Welcome patients and guests at the clinic.
• Conduct visit check-ins and assist with required forms.
• Collect co-pays and update patient information.
• Schedule and reschedule appointments using electronic medical records.
• Manage phone lines, answer calls, and take messages.
• Handle faxes and maintain cleanliness in the Welcome area.
• May float to other centers in the region as needed.
• Provide excellent customer service to patients and community members.
• Work collaboratively as part of the Service Team.
• Embody a positive and flexible attitude.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other community languages.
• US work authorization.
• Experience in a customer service setting preferred.
• Some college education preferred.
• A welcoming attitude towards older adults.
• High level of integrity.
• A flexible and positive attitude.
• A commitment to creating an unmatched patient experience.

Benefits

• Collaborative and energetic work culture.
• Competitive benefits including paid vacation and sick time.
• Generous 401K match with immediate vesting.
• Health benefits and wellness programs.
• Tuition assistance and dependent care resources.
• Flexible work schedules and family leave options.
• Employee stock purchase plan.
• No-cost wellness screenings and counseling programs.
• Commitment to diversity and inclusion.
• Opportunity to be part of a healthcare revolution.