Transitional Care Coordinator - Remote

Overview

As a Transitional Care Coordinator at Oak Street Health, you will play a vital role in managing patient transitions across various healthcare settings, ensuring they receive comprehensive care and support.

In Short

• Manage inbound notifications related to transitional care events.
• Conduct outreach to facilities and patients for information gathering.
• Request and obtain medical records and manage documentation.
• Schedule and confirm post-discharge appointments.
• Coordinate with care teams and community organizations.
• Work in a remote setting with a flexible approach.
• Utilize electronic medical records platforms.
• Provide support in a team-based healthcare environment.
• Embody Oak Street Health values in all interactions.
• Engage in additional responsibilities as needed.

Requirements

• Strong computer skills, especially with Microsoft Excel.
• Experience in a customer service setting, preferably in healthcare.
• Professional phone etiquette and high integrity.
• Proficient PC skills.
• High school diploma required; college degree preferred.
• Fluency in additional languages is a plus.
• US work authorization.
• Ability to radiate positive energy and create an unmatched patient experience.
• Willingness to take ownership and deliver results.
• Adaptability and willingness to cover additional responsibilities.

Benefits

• Collaborative and energetic work culture.
• Competitive benefits including paid vacation and sick time.
• Generous 401K match with immediate vesting.
• Health benefits and wellness programs.
• Tuition assistance and flexible work schedules.
• Employee stock purchase plan and financial coaching.
• No-cost wellness screenings and counseling services.
• Family leave and dependent care resources.
• Commitment to diversity and equal opportunity.
• Opportunity to be part of a revolutionary healthcare approach.