Operations Supervisor - Remote

Overview

The Operations Supervisor at CVS Health is a key leader responsible for managing store operations and ensuring excellent customer service while supporting the Store Management team.

In Short

• Lead and supervise store staff in daily operations.
• Ensure customer service excellence and handle customer relations issues.
• Assist in merchandise presentation and inventory management.
• Communicate effectively with management and crew.
• Work a flexible schedule including mornings, nights, and weekends.
• Maintain customer/patient confidentiality.
• Provide coaching and feedback to colleagues.
• Support planning and execution of promotional displays.
• Handle urgent issues that arise in the store.
• Foster a positive shopping experience for customers.

Requirements

• High school diploma or equivalent preferred.
• Experience as a retail supervisor is preferred.
• Deductive reasoning and analytical skills.
• Advanced communication and influencing skills.
• Ability to work a flexible schedule.
• Strong customer service orientation.
• Ability to supervise and direct staff effectively.
• Computer skills for operational tasks.
• Ability to respond to urgent store issues.
• Willingness to work overtime as needed.

Benefits

• Competitive pay and benefits package.
• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs for all colleagues.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Colleague assistance programs and financial coaching.
• Retiree medical access and other benefits based on eligibility.
• Commitment to employee wellness and community service.
• Supportive workplace culture and recognition programs.