Manager, Digital Analytics / AI Digital Assistant - Remote

Overview

As the Manager, Digital Analytics at CVS Health, you will drive initiatives to enhance the AI Digital Assistant, Artey, utilizing data analytics to improve enterprise search and self-service capabilities.

In Short

• Lead data analytics initiatives for Artey, the AI Digital Assistant.
• Analyze interaction and feedback data to optimize performance.
• Develop metrics, KPIs, and dashboards for monitoring effectiveness.
• Author and update knowledge articles to enhance content accuracy.
• Collaborate with stakeholders to align analytics with system enhancements.
• Facilitate workshops and training sessions for colleagues.
• Document business requirements and workflows for system improvements.
• Stay updated on industry trends in AI and digital transformation.
• Recommend strategic improvements based on data insights.
• Manage a team to foster a culture of continuous improvement.

Requirements

• 5+ years of experience in business analysis or data analytics.
• Ability to translate complex data into actionable insights.
• Experience producing high-quality documentation.
• Strong presentation skills for cross-functional teams.
• Proficiency in data visualization tools like Excel and Tableau.
• Must work East Coast hours.
• Advanced degree or certification preferred.
• Experience with AI digital assistants is a plus.
• Detail-oriented with strong analytical skills.
• Bachelor’s degree or equivalent work experience required.

Benefits

• Competitive salary with bonus and incentive programs.
• Comprehensive medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs for all employees.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Employee stock purchase plan available.
• Colleague assistance programs for mental health support.
• Retiree medical access and other benefits based on eligibility.
• Commitment to a diverse and inclusive workplace.