Associate Account Manager (Aetna International) - Remote

Overview

As an Associate Account Manager at Aetna International, you will be responsible for managing a portfolio of large customers, ensuring customer satisfaction and supporting business objectives through proactive account service management.

In Short

• Manage a book of business for Aetna International's largest customers.
• Provide proactive account service management to achieve customer satisfaction.
• Develop and execute customer service strategies.
• Engage with customers via phone, video conferencing, and in-person meetings.
• Identify service gaps and develop actionable solutions.
• Collaborate with internal departments for issue resolution.
• Support client needs across multiple time zones.
• Assist with network analysis, benefit plan design, and billing issues.
• Work with sales teams for growth and renewal activities.
• Must be located in the Eastern Time Zone.

Requirements

• 2+ years of industry or customer service experience.
• Active resident insurance producer license or ability to obtain one within 60 days.
• Background in international health insurance preferred.
• Bachelor's Degree or equivalent work experience.

Benefits

• Competitive medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and confidential counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.