Client Success Executive SMB - Remote

Overview

The Client Success Executive SMB role at Wellhub focuses on understanding clients' journeys to ensure their needs are met while seeking opportunities for business growth.

In Short

• Responsible for the contract renewal process.
• Strategic management of clients’ indicators, including financial analysis and sales performance.
• Planning and implementation of activities to increase sales.
• Proposing process improvements aligned with client expectations.
• Mediating conflicts and proposing solutions.
• Identifying new opportunities with current clients.
• Extracting and analyzing data for relevant insights.
• Promoting wellbeing in the workplace.

Requirements

• Resides in São Paulo.
• Availability for office visits when requested.
• Intermediate or advanced English proficiency.
• Higher education in business/commercial fields.
• Experience in relationship management, sales, or customer success.
• Proactive, organized, and capable of handling pressure.
• Good communication skills.
• Resilience and excellent interpersonal skills.
• Knowledge of Salesforce, Zendesk, and Google Suite is a plus.

Benefits

• Access to wellness programs and resources.
• Health, dental, and life insurance.
• Flexible work options including hybrid and full remote.
• Flexible schedule based on personal needs.
• Paid time off and additional days based on tenure.
• 100% paid parental leave for new parents.
• Opportunities for personal and career growth.
• Supportive and inclusive company culture.