Support Engineer, Tier 3 (Webflow Cloud) - Remote

Overview

As a Support Engineer, Tier 3 (Webflow Cloud), you will assist and lead a variety of complex technical issues, providing data-driven insights to help our customer base navigate through Webflow Cloud.

In Short

• Remote-first position supporting a growing customer base.
• Collaborate with support leadership to define processes for cloud-related issues.
• Serve as a liaison between Engineering, Customer Support, and Customer Success.
• Troubleshoot complex technical inquiries using data and debugging tools.
• Provide high-touch post-sale consultation to enterprise customers.
• Gather and synthesize customer feedback for product improvements.
• Work autonomously and contribute to cross-functional initiatives.
• 5+ years of experience in technical support roles required.
• Strong web application development skills are necessary.
• Excellent communication skills are critical for this role.

Requirements

• 5+ years of experience in support engineering or similar roles.
• Hands-on experience with support tools like Zendesk.
• Strong skills in HTML, CSS, JavaScript, Node.js, and React.
• Familiarity with static site generators and package managers.
• Experience with deployment platforms such as Vercel or Heroku.
• Understanding of CDNs, server-side logic, and relational databases.
• Ability to work autonomously and manage complex relationships.
• Exhibit strong problem-solving skills.
• Curiosity and eagerness to learn emerging technologies.
• Ability to communicate technical concepts clearly.

Benefits

• Equity ownership in a growing company.
• 100% employer-paid healthcare, vision, and dental insurance.
• 12 weeks of paid parental leave.
• Flexible PTO and sabbatical program.
• Mental wellness and professional coaching access.
• Monthly stipends for work and wellness.
• 401k plan or pension schemes where applicable.