Senior Manager of Client Experience Operations (Transfers) - Remote

Posted 2 days ago

Project Management

Full Time

Worldwide

Client Experience

Operations Management

Overview

The Senior Manager, CXO will lead the Transfers client experience and operations team, focusing on delivering efficient and delightful money movement experiences for clients.

In Short

Lead the Transfers client experiences and operations team.
Ensure fast, frictionless, and delightful money movement experiences.
Monitor KPIs and error states for transaction processing.
Collaborate with cross-functional teams to improve processes.
Leverage technology and AI for greater productivity and accuracy.
Drive measurable outcomes for clients through data-driven insights.
Develop and empower strong leaders and teams.
Communicate complex ideas effectively.
Identify opportunities for process improvement.
Act proactively to drive projects forward.

Requirements

Bachelor's degree in Business, Engineering, or related field.
7+ years of experience in strategy, operations, or related roles.
Strong passion for clients and their needs.
Experience in leading and developing teams.
Excellent communication skills.
Strong analytical and prioritization skills.
Experience in process mapping and improvement.
Ability to execute in a fast-paced environment.
Proactive and assertive attitude.
Demonstrated ability to lead cross-functional projects.

Benefits

Opportunity to lead a dynamic team.
Work in a tech-first environment.
Collaborate with cross-functional teams.
Impactful role in client experiences.
Flexible work environment.

Wealthsimple

Wealthsimple is a leading fintech company based in Canada, dedicated to helping individuals achieve financial freedom through innovative and accessible financial services. With a mission to simplify money management, Wealthsimple leverages smart technology to transform traditionally complex and costly financial services into transparent and affordable solutions. Serving over 4 million users and managing more than $50 billion in assets, the company fosters a collaborative and inclusive work environment, encouraging talented individuals to contribute to its groundbreaking ideas and high-performing teams. Wealthsimple is committed to diversity, equity, and inclusion, ensuring that its products cater to a diverse world.

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