Product Specialist - Institutional Transfers & Credit Cards - Remote

Overview

As a Product Specialist at Wealthsimple, you will partner with R&D and Client Experience Operations (CXO) to ensure successful product releases and provide client-centric feedback.

In Short

• Be a product functionality expert in your supported domains.
• Review designs and provide feedback during the development process.
• Maintain a centralized list of product releases and their statuses.
• Draft briefs for CXO to prepare for product releases.
• Coordinate release readiness activities with CXO collaborators.
• Analyze client feedback on releases to improve future products.
• Define playbooks for consistency in team functions.
• Refine the release readiness process through retrospectives.
• Build relationships with stakeholders across teams.
• Proactively seek out challenges to improve client experience.

Requirements

• Minimum 2 years of client-facing work experience.
• Familiarity with product development life cycles.
• Deep technical aptitude with various software.
• Track record of measurable success.
• Experience navigating difficult client conversations.

Benefits

• Opportunity to work in a leading fintech company.
• Collaborative and inclusive team environment.
• Continuous learning and development opportunities.
• Impactful work that contributes to client financial freedom.