Associate, Promotion Operations - Remote

Overview

The Associate, Promotion Operations role at Wealthsimple focuses on supporting and enhancing the company's promotional strategies, ensuring a seamless experience for clients while collaborating with various teams to improve operational efficiency.

In Short

• Manage Promo issue tickets and improve internal processes.
• Collaborate with Growth, R&D, Engineering, and Data Science teams.
• Implement and monitor metrics for operational processes.
• Create and optimize business processes for efficiency.
• Provide data-driven recommendations.
• Identify and address operational roadblocks.
• Lead cross-functional projects and enhance team collaboration.
• Prioritize and execute project plans with clear timelines.

Requirements

• Strong analytical skills and problem-solving abilities.
• Experience in a similar analytical role is an asset.
• Familiarity with Zendesk or SalesForce is a plus.
• Knowledge of Jira and Preset is beneficial.
• Experience writing and editing SQL queries is a strong asset.
• Excellent communication skills, especially in simplifying complex ideas.
• Ability to multi-task and manage multiple initiatives.
• Attention to detail and precision in work.

Benefits

• Opportunity to work with a leading fintech company.
• Collaborative and inclusive work environment.
• Chance to make a significant impact on client experience.
• Exposure to various departments and processes.
• Support for personal and professional growth.