1st Line Support Engineer - Remote

Posted 4 days ago

Customer Service

Full Time

Worldwide

Technical Support

IT Support

Networking

Firewall Configuration

Overview

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.

In Short

Providing support to approximately 3000 UK schools.
Remote network troubleshooting.
Supporting a range of technologies.
Working with custom products designed and developed in-house.
Implementing VoIP and WiFi solutions.
Managing Cisco firewalls.
Handling backup and recovery solutions.
Working in Microsoft 365 and Google Workspace environments.
Working Monday to Friday with two different shifts.
Traveling around London to support customers.

Requirements

Background in providing IT support.
Excellent communication skills (both written & verbal).
General IT knowledge and understanding.
Good problem-solving skills.
Capable of working independently.
Team player.
Good customer service skills.
Flexible attitude and strong work ethic.
Understanding of networking and protocols.

Benefits

Opportunity to work in a vibrant and fast-paced organization.

Wavenet

Wavenet is a forward-thinking managed services provider specializing in cybersecurity, communications, and connectivity solutions that evolve alongside their customers' businesses. Established in 2000, Wavenet is dedicated to keeping businesses connected and future-proofing their operations through innovative technology. The company prioritizes customer success, striving to deliver exceptional service quality and a remarkable customer experience, effectively becoming an extension of their clients' businesses. With a commitment to excellence, Wavenet ensures that they not only meet the needs of today but also anticipate the challenges of tomorrow.

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