Service Delivery Supervisor - Remote

Overview

The Service Delivery Supervisor is responsible for overseeing the day-to-day operations of the Service Delivery team, ensuring that services are provided efficiently, on time, and in line with customer expectations. This role focuses on managing team performance, optimizing processes, and resolving service-related issues. The Supervisor will also collaborate with internal departments to ensure smooth service integration of WarrCloud’s software and adherence to company standards and policies.

In Short

• Serve as an OEM subject matter expert
• Lead a team of Team Leaders and their assigned Warranty Administrators
• Responsible for deployment and use of Technology Management products
• Ensure adherence to company standards for customer contacts within CRM
• Maintain OEM training and/or certification if applicable
• Engage with Product Management and Development for account prioritization
• Facilitate team meetings for understanding company business items
• Participate in Kickoff and Claims Initialization meetings
• Demonstrate a service culture prioritizing customer satisfaction
• Model, train, and coach expectations to deliver service standards

Requirements

• Experience in service delivery management
• Strong leadership and team management skills
• Proficiency in CRM systems
• Ability to coach and develop team members
• Excellent communication skills
• Problem-solving skills
• Experience with Technology Management products
• Ability to manage performance and accountability
• Experience in customer service roles
• Ability to work collaboratively with internal departments

Benefits

• Opportunity for professional development
• Collaborative work environment
• Flexible working arrangements
• Competitive salary and benefits package
• Supportive management team
• Access to training and certification programs
• Employee recognition programs
• Health and wellness initiatives
• Career advancement opportunities
• Work-life balance initiatives