Remote Otter LogoRemoteOtter

Support Lead - Remote

Posted 34 weeks ago
Customer Service
Full Time
USA

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Overview

Warp is modernizing the command line to make it more intuitive, collaborative, and intelligent for developers and teams. We are looking for outstanding product-focused software engineers who want to work on difficult technical problems with the goal of improving developers’ lives.

In Short

  • Hiring a Support Lead to build a world-class support team.
  • Provide outstanding support to users across various channels.
  • Surface user feedback to product and engineering teams.
  • Define and refine support processes and tooling.

Requirements

  • 3+ years experience as a support engineer.
  • Excellent debugging and troubleshooting skills.
  • Strong written communication skills.
  • Familiarity with developer tools and support processes.

Benefits

  • Competitive salary and meaningful equity.
  • Full medical, dental, and vision benefits.
  • Flexible remote-first culture.
  • 20 days of paid time off.
  • 12 US holidays.
  • 16 weeks of paid parental leave.
Warp logo

Warp

Warp is an innovative technology company focused on developing cutting-edge solutions that enhance user experiences and streamline processes. With a commitment to excellence and a passion for creativity, Warp aims to revolutionize the industry through its advanced products and services. The company fosters a collaborative and dynamic work environment, encouraging employees to push boundaries and think outside the box.

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