Director of Onboarding for Client Success - Remote

Overview

The Director of Onboarding delivers a high-touch, strategic client experience during the first four weeks of the Stafi journey, ensuring clients understand and successfully complete the onboarding process for long-term satisfaction, retention, and growth.

In Short

• Communicate the importance of the onboarding process to clients and stakeholders.
• Educate clients on how onboarding supports their success.
• Monitor representative performance and document escalations.
• Collaborate with internal teams for necessary actions.
• Enhance onboarding processes and engagement strategies.
• Act as the primary contact for onboarding clients.
• Ensure clients derive value from the Legal Delegation Hub.
• Maintain engagement and communication with clients.
• Collaborate to improve processes and monitor performance metrics.
• Handle replacements during the onboarding phase as needed.

Requirements

• Strong communication and interpersonal skills.
• Experience in client success or onboarding roles.
• Ability to monitor and analyze performance metrics.
• Cross-functional collaboration experience.
• Proficiency with client management tools.
• Strong problem-solving skills.
• Ability to work under pressure and manage urgent tasks.
• Alignment with company core values.

Benefits

• Work in a fully remote environment.
• Opportunity for professional growth.
• Collaborative and supportive team culture.
• Engaging and dynamic work environment.
• Alignment with core values promoting work-life balance.