Dynamics 365 Customer Service Specialist - Remote

Overview

We are looking for an experienced professional with strong expertise in Microsoft Dynamics 365 Customer Service Workspace to join a dynamic and highly skilled team. You will play a key role in the design, development, and implementation of solutions within the Dynamics 365 environment, ensuring alignment with functional requirements and product best practices.

In Short

• Design, develop, and optimize solutions based on Microsoft Dynamics 365 Customer Service Workspace
• Support the continuous improvement of the platform within the working environment
• Analyze functional requirements and ensure proper alignment with product capabilities
• Configure and implement solutions using Dynamics 365 Channel Integration Framework
• Apply best practices and official documentation guidelines when working with Copilot Service Workspace and Microsoft APM SDK
• Collaborate in agile environments using Scrum or Kanban methodologies
• Work with collaborative tools such as Jira
• Manage tasks autonomously while maintaining high quality standards in development and implementation

Requirements

• Proven experience working in Microsoft Dynamics 365 Customer Service environments
• Knowledge of Copilot Service Workspace (based on official documentation)
• Experience implementing and configuring Dynamics 365 Channel Integration Framework
• Practical knowledge of Microsoft APM SDK
• Strong JavaScript programming skills
• Experience with TypeScript
• Fluent English and Spanish

Benefits

• Opportunity to work on innovative and challenging projects
• A dynamic environment focused on continuous learning
• Integration into a highly qualified and multidisciplinary team