Managed Service Consultant - Remote

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide! We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.

In Short

• Assist customers via phone and web conferences with changes on their Vonage call plans and reports.
• Support webinar training sessions for customers.
• Keep up to date on new releases and features.
• Utilize Managed Service metrics for customer engagement.
• Provide administrative and operational support within the Customer Success department.
• Create and update documentation for customer engagements.
• Maintain Salesforce CRM.
• Organize and prioritize multiple work activities.
• Good judgement on customer contract status and renewals.
• Assist other team members as needed.

Requirements

• Salesforce ADM 201 certification.
• HND or NVQ in a technical discipline.
• 2-3 years’ experience in a customer-facing role.
• Internal network and infrastructure knowledge.
• Contact Centre experience.

Benefits

• Career advancement opportunities.
• Collaborative work environment.
• Competitive pay and benefits.
• Volunteering days.
• Tuition reimbursement.