Aquatics Technical Support Specialist II - Remote

Overview

The Aquatics Technical Support Specialist II is responsible for efficiently addressing customer inquiries and providing expert guidance to product users regarding features and functionalities.

In Short

• Proactively manage an allocated client portfolio for exceptional customer experience.
• Establish and nurture client relationships through regular check-ins.
• Ensure complete client onboarding and system setup.
• Respond to customer inquiries via phone, email, or chat.
• Guide clients through troubleshooting procedures.
• Analyze and report product malfunctions.
• Maintain internal databases with customer information.
• Collaborate with team members on client issues.
• Inform customers about new product features.
• Follow up with customers to confirm issue resolution.

Requirements

• Intermediate to advanced knowledge of pool systems and equipment.
• Knowledge of CRM systems and their functionality.
• Proficient in computer systems and software navigation.
• Outstanding customer service skills and de-escalation techniques.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and patience.
• Organizational and time management skills.
• Detail-oriented with a commitment to accuracy.
• Adaptability in a dynamic work environment.
• Ability to lift objects weighing up to 25 lbs occasionally.
• Willingness to work on weekends and holidays as required.

Benefits

• Fully remote position.
• Opportunity for professional development.
• Collaborative team environment.
• Flexible work hours.
• Supportive management.