Aquatics Technical Support Specialist II - Remote

Overview

The Aquatics Technical Support Specialist II is responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities.

In Short

• Manage an allocated client portfolio to guarantee an exceptional customer experience.
• Establish and nurture client relationships through regular check-ins.
• Ensure complete client onboarding in VivoPoint.
• Respond to customer inquiries via phone, email, or chat.
• Guide clients through troubleshooting procedures.
• Conduct analysis to detect and report product malfunctions.
• Maintain and update internal databases with customer information.
• Perform analysis on client data to identify trends.
• Collaborate with team members to enhance service quality.
• Confirm resolution of customer issues and satisfaction.

Requirements

• Intermediate to advanced knowledge of pool systems and equipment.
• Comprehensive knowledge of CRM systems.
• Proficient in computer systems and software programs.
• Outstanding customer service skills.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities.
• Organizational abilities for effective time management.
• Detail-oriented approach to maintaining records.
• Ability to thrive in a dynamic work environment.
• Must have reliable home internet.

Benefits

• Fully remote position.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Flexible work hours.
• Contribute to a company known for outstanding customer support.