Customer Success Manager - Remote

Overview

Join a rapidly growing industry that is transforming the future of financial management as a Customer Success Manager at FabricAI, a leader in purchase invoice automation.

In Short

• Work in the Customer Success team managing selected client accounts.
• Develop long-term trust relationships with clients, ensuring their success with FabricAI's solutions.
• Create and execute implementation plans for clients.
• Provide necessary training to users and consult with clients on software usage.
• Identify opportunities for upselling and provide suitable value-added services.
• Collect feedback from clients to better understand their needs.
• Achieve success metrics including customer satisfaction and revenue growth.
• Flexible working location with options for remote work.
• Competitive salary based on experience and skills.
• Opportunity for personal and professional growth within the company.

Requirements

• Experience in sales, client management, customer service, or user support, preferably in the software industry.
• Understanding of financial management and accounting challenges.
• Service-oriented, solution-focused, and sales-driven personality.
• Goal-oriented with a strong desire to achieve.
• Good computer skills to guide clients on software usage.
• Fluent in Finnish and English.

Benefits

• Impact on your role and career development.
• Supportive team environment with close collaboration across departments.
• Opportunities for learning and skill development.
• Modern work tools and a balanced work-life environment.
• Recognition as a good workplace for mental health commitment.