Application Specialist, Visma Sign - Remote

Overview

As an Application Specialist for Visma Sign, you will assist customers in resolving various issues through chat, phone, and other electronic channels, contributing to a smooth customer experience.

In Short

• Work in a successful SaaS company.
• Help customers with the Visma Sign service.
• Develop support materials and improve processes.
• Participate in the development of AI solutions for customer service.
• Collaborate closely with product development teams.
• Work in a warm and supportive team environment.
• Contribute to continuous improvement and experimentation.
• Engage with customers in Finnish, Swedish, and Norwegian.
• Receive mentorship and support in your role.
• Enjoy a flexible work environment with opportunities for growth.

Requirements

• Experience in multi-channel customer support (chat/email/phone).
• Relevant educational background.
• Natural desire to help customers succeed.
• Problem-solving skills and ability to manage multiple tasks.
• Genuine interest in the SaaS industry and technical tools.
• Excellent Finnish and English language skills.
• Fluency in Swedish is a plus.

Benefits

• Supportive and professional team environment.
• Opportunities for continuous learning and development.
• Flexible working conditions.
• Access to modern tools and resources.
• Participation in a growing product and customer service.
• Mentorship from experienced colleagues.
• Recognition for contributions to mental health in the workplace.
• Engagement in a multinational company with unique career opportunities.