Portfolio Customer Success Manager - Remote

Overview

As a Portfolio Customer Success Manager at Viseven Group, you will play a critical role in helping clients succeed with our SaaS platform eWizard, acting as a trusted advisor to drive adoption, satisfaction, and long-term value.

In Short

• Act as a strategic partner to clients, guiding them through digital transformation efforts.
• Offer expert advice on the whole portfolio of Viseven products and services.
• Oversee initiatives across the portfolio, coordinating with internal teams.
• Drive adoption of the platform and support the onboarding process.
• Identify new opportunities and support the Sales team.
• Perform regular status reviews and measure performance against KPIs.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Experience in Customer Success or Account Management in a B2B SaaS environment.
• Strong client engagement skills at both strategic and operational levels.
• Project management capabilities focused on driving outcomes.
• Excellent communication and relationship-building skills.
• Understanding of the pharmaceutical industry and digital transformation trends.
• Comfort with data and KPIs, with analytical skills.
• Fluent/Advanced English language skills.

Benefits

• Competitive compensation with performance-based reviews.
• Opportunities for professional and career advancement.
• 18 business days of paid time off per year.
• Comprehensive medical insurance coverage.
• Learning opportunities to improve language skills.
• Participation in forums and conferences for professional development.
• Regular team-building activities and events.
• Comfortable work environment with the possibility to work from home.