Senior Director, Client Success - Remote

Overview

The Senior Director of Client Success at Pismo will lead the LAC Client Success Team, ensuring clients effectively adopt and utilize Pismo's cloud-based banking and payment solutions while driving outstanding outcomes.

In Short

• Lead the LAC Client Success Team, fostering a culture of client-centricity.
• Drive client outcomes and product adoption on Visa's Pismo platform.
• Develop scalable client success strategies aligned with Visa's global standards.
• Collaborate cross-functionally to enhance the client journey.
• Build strong executive relationships and advocate for client success.
• Utilize data to manage client health and track success metrics.
• Present regular updates on client success to Visa leadership.
• Serve as a trusted advisor for strategic LAC clients.

Requirements

• 12+ years of work experience with a Bachelor's Degree or equivalent.
• 15+ years of experience in client success or related roles.
• Proven track record in driving client outcomes in enterprise settings.
• Deep understanding of financial services and technology.
• Strong analytical skills and data-driven decision-making.
• Exceptional communication skills in Spanish and English.
• Technical acumen in discussing cloud-based platforms.
• Ability to inspire and develop diverse teams.
• Willingness to travel across the LAC region as needed.

Benefits

• Opportunity to lead a high-performing team in a growing company.
• Work in a dynamic and innovative environment.
• Collaborate with leading experts in the fintech industry.
• Engage with large enterprise clients and enhance their success.