Remote Otter LogoRemoteOtter

Manager, Referrals - Shared Services - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA
$79,560 - $99,450/year

Overview

The Access Center Manager, Referrals is responsible for ensuring patients referred from a CityMD or Summit Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinated care.

In Short

  • Lead a team of Supervisors and agents in the Access Center.
  • Ensure all protocols are followed and performance metrics are met.
  • Optimize workflows and processes for referral scheduling.
  • Handle escalated patient and site concerns.
  • Create action plans to solve business issues.
  • Monitor employee engagement and design programs to maintain it.
  • Coordinate with vendor partners for agent success.
  • Attend regular meetings to review performance.
  • Assist with reporting on department metrics.
  • Enforce policies related to information flow and systems.

Requirements

  • Bachelor’s degree preferred but not required.
  • Minimum 3 years of experience in Access/Call Center management.
  • Strong communication skills.
  • Working knowledge of EHRs is a plus.
  • Experience in a healthcare environment is a must.
  • Able to analyze trends and create action plans.
  • Positive attitude and compassion for others.
  • Willingness to travel if needed.
  • Comfortable with constructive feedback.

Benefits

  • Health insurance.
  • Dental insurance.
  • Life insurance.
  • Access to a 401k plan.
  • Valuable company benefits plan.

V.P.M.C

Village Practice Management Company

Village Practice Management Company is a physician-led, patient-centric network dedicated to simplifying healthcare and enhancing connectivity in care delivery. With a focus on primary, multispecialty, and urgent care, the company serves millions of patients through various platforms, including VillageMD, Village Medical, Summit Health, CityMD, and Starling Physicians. Committed to innovating value-based care, VillageMD leverages integrated applications and population insights to ensure high-quality care at a reduced cost. The organization fosters a compassionate community of professionals who strive to improve patient health outcomes and create a collaborative environment that values diverse backgrounds and experiences.

Share This Job!

Save This Job!

Similar Jobs:

Safeguard Global Philippines Inc (Philippines) logo

HR Shared Services Manager - Remote

Safeguard Global Philippines Inc (Philippines)

5 weeks ago

This role involves managing HR processes and administrative tasks to ensure efficient service delivery.

Philippines
Full-time
Human Resources
Fortive Careers logo

Manager, HR Shared Services - Remote

Fortive Careers

26 weeks ago

Join our team as a Manager of HR Shared Services, leading HR operations and ensuring high-quality service delivery across the region.

Netherlands
Full-time
Human Resources
Fortive Careers logo

Manager, HR Shared Services - Remote

Fortive Careers

26 weeks ago

Join our team as a Manager of HR Shared Services, leading HR operations and service delivery across the APAC region.

India
Full-time
Human Resources
IT Solutions Consulting logo

Manager, Managed Services - Remote

IT Solutions Consulting

20 weeks ago

The Manager, Managed Services oversees client relationships and service delivery for IT Solutions, ensuring high-quality performance and satisfaction.

Ontario, Canada
Full-time
Customer Service

The Services Manager oversees client relationships and project implementations while leading a team in a remote setting.

USA
Full-time
Project Management