Ecommerce Customer Satisfaction Specialist (TEMP) - Remote

Overview

As an Ecommerce Customer Satisfaction Specialist at Vibram, you will play a crucial role in delivering premium customer service and supporting sales and marketing initiatives in a dynamic, fully remote environment.

In Short

• Part-time, temporary position effective from May to August.
• Work hours are Monday to Friday, 11am to 4pm EST.
• Provide customer support via phone, live chat, and email.
• Educate customers about Vibram products and features.
• Assist marketing with communication and feedback.
• Support sales operations and initiatives.
• Analyze customer needs and manage order inquiries.
• Strong commitment to customer satisfaction is required.
• Effective communication skills are essential.
• Regular attendance is a job requirement.

Requirements

• High school diploma required; Bachelor's degree preferred.
• Intermediate to advanced proficiency in Microsoft Office.
• Strong organizational and communication skills.
• Ability to work effectively in a team environment.
• Prior experience in the outdoor/athletic industry is preferred.

Benefits

• Work in a dynamic and evolving environment.
• Opportunity to contribute to customer satisfaction and brand representation.
• Flexible remote working conditions.