Technical Support Specialist - Remote

Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

In Short

• Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues.
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner.
• Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement.
• Nurture close relationships with partners to become a trusted advisor.

Requirements

• Fluency in English. Additional fluency in other languages is a plus, (ie Spanish, Portuguese, Arabic, French, Italian, Dutch, or Japanese).
• Minimum of 3-5 years of experience in technical support roles
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process orientation, analytical, and organizational skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Willing to work two weekends per month
• Bachelor’s Degree, preferably in Computer Science or related

Benefits

• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good:
• Competitive compensation
• A fully remote job; you can work from anywhere!