Social Media and Marketing Support Specialist - Remote

Overview

The Social Media and Marketing Support Specialist will monitor and respond to prospective and existing players across social media channels, enhancing player experience and engagement.

In Short

• Proactively monitor social media channels for player messages.
• Manage Salesforce for responses and follow-ups.
• Handle escalations between social media and other teams.
• Assist in selection of competition winners.
• Build relationships with key community players.
• Ensure high standards in player engagement.
• Work closely with team leaders on various tasks.
• Contribute to player acquisition and retention strategies.
• Utilize tagging procedures for comments.
• Adapt to changes in remote work arrangements.

Requirements

• 4-year degree in Marketing, Communications, or related field.
• 2-3 years of social media experience.
• Experience with Salesforce and Sprinklr is a plus.
• Ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for a multicultural environment.
• Knowledge of social media trends and engagement strategies.
• Experience in inbound marketing campaigns.
• Attention to detail and stakeholder management skills.

Benefits

• Flexible remote work environment.
• Opportunities for learning and career advancement.
• Competitive compensation and perks.
• Diverse and inclusive work culture.
• Fun workplace events and celebrations.